Shipping policy
We do our best to get every BackroadsLab order packed and on its way quickly.
Order Processing
Most orders are fulfilled and shipped within 1–2 business days.
Orders placed Friday through Sunday are generally fulfilled and shipped the following Monday or Tuesday. During product launches, restocks, holidays, or periods of unusually high order volume, fulfillment may occasionally take longer.
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Shipping Rates
We currently ship within the United States.
Standard shipping is $5.99, and orders of $50 or more qualify for free standard shipping.
Any available shipping options and rates are shown at checkout before you place your order.
Tracking
Once your order has shipped, tracking information will be sent to the email address associated with your order.
Please allow 24–48 hours after receiving your shipping confirmation for tracking information to begin updating.
Carrier delivery estimates are estimates and may change due to weather, carrier delays, holidays, or other circumstances outside of our control.
Shipping Addresses
Please make sure your shipping address is complete and accurate before submitting your order.
If you notice an address error, contact us as soon as possible at support@backroadslab.com. We'll do our best to make the correction before the order ships, but we cannot guarantee that an address can be changed once fulfillment has begun.
Customers are responsible for additional shipping costs resulting from an incorrect or incomplete address when the order was shipped to the address provided at checkout.
Delayed or Missing Packages
If your tracking information shows that your package is still in transit but appears significantly delayed, please contact us at support@backroadslab.com and we'll help investigate.
If tracking shows an order as delivered but you cannot locate it, we recommend first checking:
-
Around your delivery location;
-
With other members of your household or building;
-
With neighbors or building management, when applicable; and
-
Directly with the carrier.
If you're still unable to locate the package, contact us and we'll work with you to determine the appropriate next steps.
Damaged Orders
If your order arrives damaged, please contact us at support@backroadslab.com with your order number and a brief description of the issue.
Please do not submit a standard return for an item that arrived damaged. We stand behind what we ship and will work with you to make it right.
For additional information, please see our Returns & Exchanges page.
International Shipping
BackroadsLab LLC does not currently offer direct international shipping.
We're a small operation, and for now we're focused on keeping fulfillment fast, product quality high, and our shipping process manageable.
International shipping is something we hope to offer in the future.
If an international order is placed due to a checkout, configuration, or other system error, BackroadsLab LLC reserves the right to cancel the order and issue a full refund. We’ll contact you at the email address provided with the order to let you know.
Freight and Package Forwarding Services
Customers outside the United States may choose to use a freight forwarding or package forwarding service at their own discretion.
For orders shipped to a freight forwarding or package forwarding service, the order is considered successfully delivered once the shipping carrier confirms delivery to the forwarding address provided at checkout.
BackroadsLab LLC is not responsible for loss, damage, delays, customs issues, import fees, additional shipping charges, or other shipping issues that occur after the forwarding service has received the package.
Returns & Exchanges
Shipping-related questions concerning returns, exchanges, damaged products, defective products, or incorrect items are covered in our Returns & Exchanges policy.
If you're unsure what to do, contact us at support@backroadslab.com and we'll be happy to help.