Refund policy

We want you to be happy with your BackroadsLab order. If something isn't right, we'll work with you to make it right.

Returns

Eligible items may be returned within 30 days of delivery.

To be eligible for a standard return, items must be unused and in their original condition.

To start a return, visit our Returns & Exchanges page and submit a request through our online return portal.

Returns must be approved before merchandise is sent back to us. Please do not send items back without an approved return request.

Return Shipping

For standard returns, including situations where you changed your mind or ordered the wrong product, version, or color, return shipping costs are the responsibility of the customer.

BackroadsLab LLC does not charge restocking fees.

Original shipping charges are non-refundable unless the return is the result of an error by BackroadsLab LLC.

If an item arrived damaged, defective, or was incorrectly fulfilled by BackroadsLab LLC, we'll cover return shipping when a return is required.

Exchanges

If you ordered the wrong version, color, or product, we're happy to help with an exchange when possible.

Start a return through our Returns & Exchanges page and include the item you'd like instead in the return notes. Once we review your request, we can convert the return into an exchange when appropriate.

Any difference in price between the returned item and replacement item will be charged or refunded as applicable.

Exchange availability is subject to inventory.

Please note that exchanges may take longer than returning an item and placing a new order because replacement items are generally shipped after we receive the original item.

If you need the replacement quickly, placing a new order and returning the original item for a refund is usually the fastest option.

Damaged, Defective, or Incorrect Items

Please do not submit a standard return if:

  • Your order arrived damaged;

  • We sent you the wrong item; or

  • You believe there is a problem or defect with one of our products.

Instead, contact us directly at support@backroadslab.com with your order number and a brief description of the issue.

We stand behind everything we make. If something isn't right, we'll work with you to make it right, including a replacement or refund when appropriate.

Because we design and manufacture our products ourselves, this feedback is also valuable to us and can help us identify opportunities to improve our products and designs.

Compatibility Issues

If you're unsure whether you ordered the correct version or whether a product is compatible with your bike or equipment, contact us at support@backroadslab.com.

Many compatibility questions can be resolved quickly, and if an exchange is the best solution, we'll help get you the correct product when possible.

Refunds

Once returned merchandise has been received and inspected, approved refunds will be issued to the original payment method.

After we issue a refund, your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Questions

If you're unsure whether your order qualifies for a return, exchange, replacement, or refund, visit our Returns & Exchanges page or contact us at support@backroadslab.com.

We're a small company and handle every order ourselves. If there's a problem, we're happy to help.