Returns & Exchanges

We want you to be happy with what you ordered, and if something isn't right, we'll work with you to make it right.

If you simply need to make a return or exchange, you can get started below through our online return portal.

If something is wrong with your product or order, please email us at support@backroadslab.com instead. Your email goes directly to us, and we'll work with you to make things right. We'd much rather help solve the problem, replace the item when appropriate, and use your feedback to continue improving our products than have you submit a standard return.

Start a Return

Returns can be requested within 30 days of delivery.

Use our online return portal to select your order and the item you'd like to return. Once your request is submitted, we'll review it and send you the next steps.

START A RETURN

You'll sign in using the email address associated with your order. No password is required.

Returns

Items may be returned within 30 days of delivery provided they are unused and in their original condition.

For standard returns, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Once your return is received and inspected, we'll issue your refund to the original payment method.

We do not charge restocking fees.

Exchanges

Ordered the wrong version, color, or product? No problem.

Start a return through our return portal and include the item you'd like instead in the return notes. Once we review your request, we can convert the return into an exchange when possible.

If the replacement item costs more or less than the original item, we'll calculate the difference as part of the exchange.

Want your replacement faster?

Exchanges can take a little longer because we can only ship the replacement once we receive your returned item. If you're in a hurry, placing a new order for the item you need and returning the original item for a refund is usually the fastest option.

Damaged, Defective, or Incorrect Items

Please don't submit a standard return if something arrived damaged, we sent you the wrong item, or you believe there is a problem with the product.

Instead, contact us at support@backroadslab.com with your order number and a brief description of the issue.

We stand behind everything we make. If something isn't right, we'll work with you to make it right, including a replacement or refund when appropriate. Your feedback also helps us identify ways we can continue improving our products and designs.

If a return is required because an item is damaged, defective, or was incorrectly shipped by BackroadsLab, we'll cover the return shipping.

Compatibility Issues

Not sure whether you ordered the correct version or whether a product is compatible with your bike?

Reach out to us. Many compatibility issues can be sorted out quickly, and if an exchange is the best solution, we'll help get you the correct product.

Refunds

Refunds are processed after returned merchandise has been received and inspected.

Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time before the refund appears on your account.

Original shipping charges are non-refundable unless the return is the result of an error by BackroadsLab.