Frequently asked questions
Do you ship internationally?
Not yet; and we want to be straight with you about why.
BackroadsLab is a small operation. Every product is designed, printed, and packed by hand. Right now, adding international shipping would mean more time on logistics and less time building the products you actually want. That's a tradeoff we're not willing to make.
We're focused on getting the product lineup right, keeping quality high, and growing at a pace that doesn't compromise either. International shipping is on our roadmap.
If you're outside the US and want to be first to know when that changes, join our email list below, or follow us on Facebook and Instagram.
If you choose to use a freight forwarding or package forwarding service, our responsibility for delivery ends once the carrier confirms delivery to the US-based forwarding address provided at checkout. BackroadsLab is not responsible for loss, damage, delays, customs issues, or other shipping issues that occur after the forwarding service receives the package.
What is the return and exchange policy?
We accept eligible returns within 30 days of delivery and offer exchanges when possible.
For full details, including return eligibility, shipping costs, damaged or defective items, compatibility issues, and how to start a return, visit our Returns & Exchanges page.
If there’s a problem with your product or order, you can always contact us directly at support@backroadslab.com and we’ll help make it right.
When will I get my order?
Because each product is printed and packed by hand, most orders ship within 2 business days. We typically do not pack or ship orders on weekends, so orders placed Friday through Sunday will generally ship the following Monday or Tuesday.
Once your order ships, you’ll receive a tracking number by email. Please allow 24–48 hours for tracking updates to appear.
Delivery timing after shipment depends on your location, but most orders arrive within 2–5 business days.
If you have a question about a specific order, email us at support@backroadslab.com and we’ll be happy to help.
Where is my order?
We ship our orders through USPS. As soon as your order ships, you’ll automatically receive a tracking number in your shipping confirmation email.
USPS tracking can sometimes take 24–48 hours to begin updating, so don’t worry if you don’t see movement right away. If something still doesn’t look right, your package appears to be lost, or it has been more than a week since it shipped, please reach out to us through our "Contact" page or at support@backroadslab.com.
We’ll help track it down, resolve the issue, and make sure you receive your order.
Where are your products manufactured?
Our products are designed, manufactured, assembled, and fulfilled from Durango, CO.
How much does shipping cost?
We offer flat-rate shipping of $5.99 on all orders, and orders over $50 ship free. All shipping costs are clearly shown at checkout before you complete your purchase.
As a small business, we do not receive the same bulk shipping discounts as large retailers. We keep our rates as low as possible while making sure your order is packaged securely and arrives safely. Your shipping charge helps support a couple of cyclists building and fulfilling orders after our day jobs and long rides. Thanks for supporting a small business!
Can I request a custom color or logo?
Our products come in a range of colorways, check each product page for current options. For high-quantity orders, we're happy to discuss custom colors or logos. Reach out at support@backroadslab.com and we'll get back to you.
Are your products compatible with my bike?
Compatibility varies by product. If you're unsure whether something will work with your setup, reach out before you order and we'll give you a straight answer.